It is impossible to get a line cancelled with Telkom

It is almost impossible to cancel a line with Telkom. We are still being billed from Telkom since January for a line that was cancelled, and still unresolved. You are forced to pay the bill, else they Suspend all your services, and then we have to pay ridiculous re-connection charges. Once again, we are in this situation. There is no good reason under the sun to use Telkom any longer when with any other ISP you can just transact and manage your services online, and get some customer service.