CH
Christopher H

1 reviews | Active since May 2014

17 Feb 2017, 21:37

it is causing me lots of 'inconvinience'

<p>If you have any problems with the products you have to pay for, there is no help. After a string of 28 mails and hours more on the phone, often having to swear at the staff to get some information, and frank tempies' inbox full and unable to receive messages after promising to help, and austin mathebula, the man that doesn't know his work, both *********** managers, I have decided to help adjust their rating and add a negative 1 star review.</p> <p> </p> <p>And this should be the company which tax-paying citizens can go to for the easiest, most helpful experience of getting connected and educated. Hahaha.</p> <p> </p> <p>Will see if an ICASA complaint helps in any way.</p>

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Replies (2)
CH
Christopher H's update26 Mar 2017, 09:44
Reviewer Update

Hi Garreth,

I see your way of solving problems is leaving it until the customer hopefully forgets about it one day.

Now that's a government institution for you! Keep up the great work!

CH
Christopher H's update05 Apr 2017, 19:28
Reviewer Update

Hi would it be ok if I pay my account at the same rate as you deliver service?