IT IS 19 DAYS AND COUNTING WITH NO SERVICE FROM TELKOM

<p>This has been the worst service experience with Telkom and surely no one is bold enough to step up to resolve the matter. I have posted on their facebook page 6 October 2016. All i have received is endless apologies and empty promises. Please see post on this (Facebook Page) page 06 October 2016 and date now is 14 October 2016....We are still experiencing the same problem that has been logged. As i am not surprised by the lack of service from Telkom and the empty promises made by the various staff that we have spoken leads me here again to advise the matter has not been resolved. Let me paint the picture again 26/09/2016....phone line dead and no internet access. Call gets logged with reference of 453CWK260916. 29/09/2016 technician comes on site and says the fault will be escalated to the Mafia cables team. A new reference number for the escalation gets provided 309906. 03-14 October no show by technician, no phone calls from any Telkom staff member absolutely nothing.....PROBLEM NOT RESOLVED. I then decide to go to the Mitchells Plain Promenade Telkom only to see that the actual store is being renovated till end of October. I just wanted to speak to someone and maybe I would have been heard but then again it is Telkom they do as they please and unreliable so more time wasted. No alternative face to face provision for customers just posters on the windows to give information about where to go for promotional items and sms numbers for fault logging. No for me that has used and feel strongly that I have exhausted your calling numbers and fault logging procedure.....i can not trust that system as it has not given me the satisfactory results. Surprisingly enough the school premises that we operate on had a technician come out today (14/10/2016) only to tell them it is a cable theft problem however they cannot say when the problem will be resolved. I mean what was the point of the technician been there....to give a message? Can someone please be bold enough at Telkom to give me a call and advise when the cable problem will be resolved. I also want someone to be bold enough to call me and say we are sorry for the BAD SERVICE WE HAVE GIVEN. I do not want to hear an apology for the inconvenience that has been caused and your problem has been escalated to the relevant department. I have heard that line before and it has not produced any results. For such a big company with all the resource available to you, I don't see why this has taken so long and yet as a paying customer I am expected to pay for a service that is not working. If roles were reversed and we default on a payment of the service the line would have been cut off period till payment is made. IT IS 19 DAYS AND COUNTING WITH NO SERVICE FROM TELKOM</p>