It has been 3 months,I'm still struggling with telkom

<p>It's been 3 months now, and I'm still struggling with telkom, how can they enforce insurance on my account after charging me more premiums, it makes me wonder if I was treated fairly as a customer. I need the details of the ombudsmen so that they can investigate the matter. i have requested the copy of my contract and I have been sent from pillar to post,even the call centre consultant that I spoke to on the 16th of November was not helpful, Theophilus Mothlanke had a bad attitude. I have been a very good customer,that can be seen as I have 2 contracts already. Right now my line is suspended because I'm refusing to pay insurance as telkom is charging me more than what we agreed. I'm simply asking for the insurance policy to be void as I wouldn't have accepted cover if the right premium was given to me on the first day. </p>