IT HAS BEEN 2 WEEKS ALREADY

This is my second report, kindly see \***\". Could you kindly, when acknowledging receipt, indicate which \"Branch\" or \"Nature\" should be quoted that would warrant a half decent response from yourself. I'm snookered. I can't upgrade. I can't cancel. I can't complain to you directly. The nearest office is 150km away from me. So if you were in my shoes, what would you do? because nice polite enquiries through the preferred channels have not yielded any results...? Media?"