It gets worse by the day. DISGUSTING!!!!!

After the review I posted 2 days ago, I decided to call the call centre again yesterday 19/09/2018. I then spoke to Kgomotsho who told me to go back to the store so that they can resolve my issue regarding the un-suspension of my line and process a sim swop. I told her I will do no such thing because I will get there and the store will no be able to help. I told her I will hold on until someone assists me and warned her that i it means holding on the entire day, I will keep holding on until someone helps me. I gave her my case number and by the looks o it, no one had even bothered to look at it from the back office. I was on the line or 30 minutes yesterday and she came back and told me that "it is good to know people from the back office" and proceeded to tell me that the case has been resolved and was told that she can even close the case because my line has been unsuspended and I should be able to do the sim swop. She told me to go back to Mall o Africa and do the sim swop and if they have an issue, they need to take a screenshot of the error and report it straight to the back office. Now I know why she said that. She blatantly **** because she did not want her AHT (average handling time) to be affected more than it already was. I went to the store today and guess what, I was still unable to do the damn sim swop. The case was still open so KGOMOTSHO **** to me. Its Thursday today and I am still unable to use my allowances and my sim and as you can imagine, this is so inconvenient and inconsiderate on Telkoms side.

Telkom has great products and specials and clearly they are over compensating for their pathetic, sorry and atrocious service.

You guys just suck. Writing this review is a waste of time clearly because based on the reviews posted by other potential and existing consumers, no one on Telkom's side gives a damn. I saw only 1 positive post when I was perusing other reviews. What does, in fact what SHOULD that tell you Telkom.

You better wake up Telkom, WAKE THE HELL UP!!!!!!