It didn't take this long to invent telephonic communication

I have logged a fault (No telephone or ADSL service). When nothing happened I phoned and was told that the average turn around time in my area was 8 days. (which is ridiculous) Two weeks later I phoned again. I was assured that they are working on the problem. Now it's been 3 weeks and there is still no indication of when this issue will be resolved. I am expected to pay line rental and I pay my internet service provider (at lot of money) for a service I can not use, because Telkom can't do their job. How does it take 3 weeks to fix the line? It didn't take that long to invent telephonic communication. I am so sick of bad service in this country.