1 reviews | Active since Apr 2015
issues with Telkom billing and line cancelation
I have had endless problems with telkom billing and after eventually deciding to cancel my line i am still paying for it!!<br> <br> Over the past couple of months, i have been billed more than my regular ADSL subscription and even paid interest on monies i was allegedly in arrears. I tried several Telkom stores (Centurion, hatfield, Mall @ Reds) and none of them seem to be able to know what to do.<br> <br> I spoke to the accounts department and they acknowledged their mistake but never rectified it. I sold my house 3 months ago and cancelled the line subscription as i no longer live there. I was told a couple of minutes ago that they received the cancellation order on the 9th Feb 2015, but 2 Months later i still receive invoices from Telkom for a service that i no longer have. The lady inside the store said that they would \Keep billing the line rental"until someone in telkom decided that my service would finally be terminated.<br> <br> I find this very distasteful and will not recommend anyone i know to use telkom.<br> <br> Hopefully"
Thank you for alerting us of this matter.
Kindly note that we have escalated this issue to our Back Office Team for them to assist. Feedback will follow. Ref: SM105496
Apologies for all inconveniences caused.
Kind Regards
Tebogo Nash
Telkom Social Media
Thank you for alerting us of this matter.
Kindly note that we have escalated this issue to our Back Office Team for them to assist. Feedback will follow. Ref: SM105496
Apologies for all inconveniences caused.
Kind Regards
Tebogo Nash
Telkom Social Media
