Issues with our adsl line with Telkom

Good day

We have been struggling with our adsl line from end October 2017 without any success of getting the issue resolved. We got a 2mg line speed or lower while getting expected to pay the normal price for a 8mg line speed. Every time we do a follow up with a Telkom consultant telephonically, it is always the same story- "a technician was allocated to go to the exchange." The excuses just aren't working for us any more.

My husband works long hours and don't have time to phone you guys every single day. At this moment we do not have any internet access as our line wont sync.

When you phone the call centre they just apologize for the inconvenience but there is no solution to this big problem.

Please confirm when the problem will be sorted out and don't make excuses.

Thank you

Lianri Mulkay