Issues regarding Contract migration

<p>I am trying to upgrade my 36 month LTE data contract with Telkom Mobile to better contract as the old one no longer meets my requirements.</p> <p>The call center informed me that I can migrate but that it needs to be done at a branch. At the CapeGate branch I was informed that I cannot migrate as I have a 36 month contract and all the new contracts are 24 months and they cannot be migrated across.</p> <p>I found this to be ********* and unacceptable as I do not feel that the contract period should have anything with me wanting to upgrade, I'm even willing to pay for the extra months if necessary and retain my existing wifi router.</p> <p>I fail to see the business logic in this, how is it possible that you do not allow a customer the option to migrate?</p> <p> </p> <p>So now I am being send from pillar to post between the call center and shops, as no one seems to know how to deal this this issue. Telkom, please train your staff to deal with these sort of issues effectively as they are wasting my time.</p> <p>I even tried cancelling my contract via email 3 months ago and I'm still waiting for a reply to my question on what my penalties would be?</p> <p>Please get someone to respond to this effectively.</p>