MK
Mark Killian-Ungerer

1 reviews | Active since May 2016

07 May 2017, 09:30

Issues porting Telkom landline to voip

<p>it's been nearly a month now how I have been battling to port my Telkom landlind nr. My account is paid up to date....but yet my port request keeps on getting rejected. I then get told that the Phone nr I want to port does not exsist or the account number does not exsist. I have supp**** the new service provider with an old and new telkom accounts plus all the paymenys I have made up to date....was told that I have been moved over to the new system on telkoms side, and that could be the reason why this is a issue, yet Telkom does absolutely nothing about this. Its been two weeks now and I am still waiting for the operations manager of the call centre to contact me and to clarify everthing! Disgusted!!!!</p>

0
Replies (3)
Telkom
Telkom's reply08 May 2017, 11:15
Official

Good day Weinand ,

Please be assured that this matter has been escalated to our Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

MK
Mark Killian-Ungerer's update08 May 2017, 14:49
Reviewer Update

Please note that this has also been reported to Icasa. Ref nr CAS-54855-K9S9W2.

MK
Mark Killian-Ungerer's update09 May 2017, 15:40
Reviewer Update

Still waiting for someone to contact me from Telkom...the service is terrible.....terrible is not even a word to describe it....im disgusted!