Issues never get resolved by Faceless Giant

I have been a loyal Telkom client since 2011, and have never experienced any issues with service delivery. This year I decided to upgrade from ADSL to Fibre, which now in hindsight seems to be the biggest mistake I have ever made.

To start off with, the Fibre which I app**** for in April 2018 was never installed/activated by Telkom (or Openserve), nor was any of the add-ons **** player, router, 3gig sim card, etc.) that was promised when agreeing to a 24 month contract was honored by Telkom. Then in September 2018, I receive a bill for R6672.23 as according to Telkom accounts, I haven't been paying my bill. Which is strange as I have a debit order in place, and the fee has been deducted every month (for my ADSL account). After reporting the issue on the same day that I received the ridiculous account, I was informed that I was being charged for ADSL and Fibre, after I specifically requesting to have my ADSL stopped once my Fibre has been installed and activated (which to this day has still not happened - 1 November 2018). Then to cover their own tracks, my Telkom online App now says I have a 20mb Fibre line...but I am still running ADSL with a router specifically for ADSL...

This morning I woke up to a wonderful surprise, to find that Telkom has deducted R14 432.40 from my account, but according to Telkom accounts this only happened once, but luckily FNB online banking does not lie.

I feel that I have exhausted all possible routes to resolve this issue, as I have called numerous times (always being referred back to my reference number ********** 5), sent plenty of emails via the website, and even visited three telkom branches to only be referred back to their online support.

Dear Telkom, I hope this social media platform will awaken the Giant and restore my faith in your service.

Best regards Heinrich