Issues getting verified

I recently got my fixed line installed after a lot of issues getting my account created.<br> I created my online account and tried to link my account to my online profile, but now it says that they need to verify me. I gave copies of my ID and Drivers license to the store when placing the order.<br> <br> Now apparently I have to go back to the store so that they can verify my ID. The call center \can't assist"me via chat and when I call the number they gave"