Issue with my internet connection still not resolved

The issue with my internet connection has still not been resolved, 2 months down the line.

On the 09/01/2020 I made 4 calls to Telkom,

1. In the morning I was told that a technician had been assigned to my case. 2. 1st call in the afternoon, after waiting for a long time for a progress report on my problem, the call centre agent put the phone down on me. 3. 2nd call in the afternoon, the call centre agent told me that the technician had already been to my premises. No technician contacted me to make arrangements to go to my premises so how is this possible? 4. 3rd call in the afternoon, I received confirmation that no technician had been assigned to my case yet.

I have no idea how to proceed with this issue now.