PD
Peter D
1 reviews | Active since May 2013
07 May 2015, 15:15
Issue with billing and cancellation of LTE service
Hi --- the following issues are still not sorted out. <br> <br> 1. Cancellation of LTE account<br> 2. Changing billing from LTE to ADSL account.<br> <br> This has now been going on for more than a year, and I expect a credit for the full period I have been erroneously billed for.<br>
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Telkom's replyOfficial
07 May 2015, 15:41Hello pjbdavis,
Thank you for making contact.
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM89375.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Thank you for making contact.
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM89375.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Telkom's reply07 May 2015, 15:41
Official
Hello pjbdavis,
Thank you for making contact.
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM89375.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Thank you for making contact.
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM89375.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team