Issue still unresolved

I put in a complaint about the bad service I am receiving from Telkom. After I posted on Hello Peter, they sent me a response saying the following: <br> <br> Thank you for making contact with us.<br> <br> Please be assured that this matter has been escalated to the relevant department and feedback will follow.<br> Your reference number is SM102448.<br> <br> We apologise for any inconvenience caused.<br> <br> Kind regards<br> Igsaan Damon<br> Telkom Social Media Team<br> <br> This was on Friday, 10 April 2015. Since then I have not received any further correspondence from them.