Issue still not resolved- they have ****ed me

After my complaint last week, one of the consultants at head office gave me a call and said he would look into the matter and give me feedback- that was last week already till today i have received nothing from them. I went back to the shop and they too had no answers for me. I still have not received my Unisa student bundles and have received no feedback at all. Telkom has waited my time which i should spend at work but i find myself visiting their shop to beg for bundles that i have paid for. I have also lost a lot of money due to this cause instead of having the bundles they promised me. i have to buy bundles to cover this time in order for my assignments to be done, this service provider has treated me in the most disgusting manner possible. I truly do feel that Telkom ****s people into paying them money and not delivering services due to their clients. it is very sad that they have done this to me. it's been a month now of empty promises