Issue still not resolved since last hello peter complaint

<p>Good day my name is Cobus.</p> <p>A month ago I logged a complaint (SM 232150) with Telkom about the fact that I was not notified that I would be paying more than the monthly R206.00 rental fee of my line. I took this matter to hello peter and Telkom rep**** that they will review the amounts charged and notify me whether they will credit me the amounts that I was overcharged. I have received absolutely no further communication from telkom. I have simply received yet another statement showing that for 3</p> <p>month's I have been charged a total of 1609.25 (an average of R536.42 per month as opposed to the R206.00 p/m I was made aware of when signing the contract).</p> <p>So now I would like you to tell me - have you still been unable to reach a conclusion about refunding me since the issue was reported to Hello Peter 09/05/2016? And if you have reached a conclusion, why was I YET AGAIN NOT MADE AWARE OF IT???</p> <p>See below the last communication that I have received with regards to the amounts charged. This is quoted from the emails telkom sent me after my initial hello peter complaint. I have since then received no communication.</p> <p>"Currently at the moment the balance owing excluding the ADSL charges is R389.81, we will be liaising with our credit management team regarding the ADSL charges and provide feedback regarding outcome".</p> <p>Like I said, no feedback was received. I have since paid the entire amount against my will, to avoid a bad credit rating, but I urge you to credit me the amounts over and above the R206 p/m I was made aware of.</p> <p> </p> <p>I would also like to know what I will be charged monthly going forward as it should only be the line rental of R206 (my line speed is now managed by mweb. They have taken over the line). I phoned your offices yesterday and no one could email me in writing what I will be charged next month. They said that I should be satisfied with waiting for my next statement. So I guess I must hope and pray that you do not charge another outrageous amount and ignore me for an entire month until I have no choice but to turn to Hello Peter yet again.</p> <p> </p>