Issue regarding move of fixed line

I've requested a move of my fixed line last year February. The request was put on hold because there wasn't any infrastructure at my new house. After a few months, I've followed up with Telkom on the status of my request and the call centre person told me that I don't exist on their system. They don't have any record of my account or any move request that was logged. A new account was then created and a request for a new fixed line installation was logged. Telkom did the installation of the new fixed line in November. I was then charged for a new line installation and not a move of line, when I've received my invoice in December. What is weird, is that my debit order limit was still in place from my old account that \never existed\", on my new account. All my reference numbers for the above is, ***A, ***A, ***A, CM689735, ***6.<br> <br> I've then logged the above issue on 29 January 2016 with a Telkom representative at a Telkom shop and received the following reference number - 447946. This was logged with Telkom's \"back office\". Still haven't received any feedback. Contacted Telkom this morning, and again the representative can't find ref 447946.<br> <br> <br> "