Issue not resolved. product wronlgy sold

I requested cancellation for my wireless home wi-fi on the 9th of November. The manager ( GF Gumede at your Centurion branch provided me with a ref ( ********** 6). to date my contract has not been confirmed for cancellation.

I has explained to the branch the reasons for the cancellation and that the product information was not provided to me prior to me accepting the contract.

I was not told about the various options available to me. I had at a point increased the data package and was not told that my contract will have a restart on the contract date. I was not told that I would need to pay for the device upon the upgrade but was instead being billed for something I did not sign up for.

No one at Telkom takes the initiative to ensure the client issued get resolved but instead shunned me around from person to person and the matter is still not resolved. I would appreciate someone with interest in customer service and satisfaction to please contact me urgently as I do not want to continue with the product and will not be liable for any penalty for a product that was wrongly sold.