Issue from previous complaints still not resolved !!

<p>In October 2014 I took out a Smart Home essential package with a 2mbs line speed. Apart from numerous technical issues with the line (I won’t go into that long story), I found that the 2mbs speed was too slow.</p> <p>Around March 2015 they tried to upgrade my account, but due to problems with the lines this could not be finalised as the a speed of 4mbs could not be achieved on the line.</p> <p>The entire contract and all add-ons must thus expire in October 2016.</p> <p>Please sort this out once and for all</p> <p> </p>