Issue after contract upgrade

<p>Good day. I urgently require your assistance. I contacted you on the 7th of July regarding 2 contracts that I upgraded where I requested both to be black P8 Lites. They delivered 4 white handsets, and 2 SIMs. I was not sure why there were 4, and thought that seeing that the old S4's were twice the price of the P8 Lites, that was perhaps part of the package. They also were supposed to send me the contract info via email, which I have not received. I asked them to change the debit order info and provided my new banking info, but to date, it is still coming off my old account. After a few weeks, we opened the other boxes. My wife was recently contacted by a terribly rude and uncivil person called Nonku who had the audacity to scream over the phone and hang up on her. Yet, to date, no one has called me as I am the account holder. She claims they cannot contact me on my number, yet I am in IT and my phone is always available. Please can you can someone with proper manners to contact me regarding this issue? Thank you!</p>