ISP problems, no communication, lack of service and possibly false advertising

<p>Hi</p> <p>I have upgraded my 2mb ADSL and data package to a 4mb. This was<strong> offered as a special</strong> and still is by Telkom over the phone, internet and a letter. They had notified me that it has been completed.<br /> <br /> Unfortunately I am only experiencing 2mb download speeds all day and about one hour of 3.5mbps after midnight. I have tested a different ISP and a Telkom test ISP account and it worked perfectly at 4mb. A technician flagged my line as working correctly which adds to the proof that the problem lies with Telkom ISP regarding my username / account. Perhaps throttling me or shaping me, but not even Telkom knows.</p> <p>I have called the technical department about 8 times of which only two technicians managed to guide me as best as they could. The last technician told me to expect a call from them on Monday the 6th, it is now Wednesday the 8th, late afternoon and no one has contacted me.</p> <p>I am <strong>extremely disappointed</strong> yet again with the <strong>cheap service</strong> that <strong>Telkom</strong> is giving. Absolutely no one from Telkom can help me or provide the service that I am paying for. This to me is partly<strong> false advertising</strong> mostly because there is no communication with me of what's happening, therefore ignoring my problems and <strong>offering products that do not work and problems you cannot solve or care to solve</strong>.</p> <p>I do not care how huge or small the problem is to fix, I just need to know that there is something being done about it and I do not have to wait weeks for you to be bothered about my problem. Thus far, there is no communication regarding this.</p> <p>As a loyal customer for the past few years, I am deeply unsatisfied with the service you provide just to perform an upgrade. If this is not sorted out by end of this week, I am taking my business elsewhere. Telkom, you are not the cheapest out there yet I supported you, your lack of client value support shows you do not care. This type of pathetic customer service is what drives clients away from dealing with you.</p>