ISP ? Never again.

<p>Thursday 23/3 20107:</p> <p>I phone 10210, Awseome, friendly help, that after a collective 5 hours (more or less) could not help me to get my internet working. </p> <p>Friday 24/3 2017 :</p> <p>I phone 10210, again, friendly service, another 2 hours pass and I still dont' have internet. </p> <p>Saturday 25/3 2017 :</p> <p>Still no internet. I go into the telcom center at the Garden route Mall and consult with a consultant for 2 hours and get an integrated sim. I am told it should be active b the end of the day or on Sunday or the latest Monday. (sim activation shouldn't take more than 3 hours?) </p> <p>Sunday 25/3 2017:</p> <p>No internet on the line or on the sim. I call 10210, and get a rather poor response from the person on the other side of the line but we get to the point that on Sunday ( three days after the complaint was logged) the problem was finally assigned to a technition. The sim is still not active.</p> <p>Monday 27/3 2017:</p> <p>Line and sim still inactive. Phone 10210, The technition is contacted, will not make it to my home to srt out the problem as promised. I go into the branch because one cannot phone them because " the phone is at the back and we are in front helping people " . Turns out I now have to go and change the APN settings of the sim card so that it will work. I found this out by eventually being helped by the only person in the branch that knows what he is doing (D'Angelo, Who by the way should get a raise in salary or position as he is the only person who actually tries to help a person) Eventually by 18:00 monday evening i managed to get access to the internet.</p> <p>Tuesday 28/03 2017:</p> <p>The line is still not fixed, the technition who promissed to be at my house this mornig has still not arrived. He has not phoned me to let me know why or when I could expect him. I do not have the internet speed I am paying for. On that topic the billing department who I have to phone now and waste more time with some how got it right to take my account from a monthly +- R700 to a new record of R2500! </p> <p> </p> <p>I will as much as I humanly can, (and because I am in the field of computers when it comes to my studies, many people ask me who to use) let any and everybody who speaks to me know that they should stay clear of Telkom because they ***** from ou and cannot provide the services they promise to you. </p> <p> </p> <p>On that topic, (*****ing) I have now because of the lack of internet not been able to hand in assignments for my studies, I have not been able to study, as my studies are based online. So now I have to pay for re-doing this semester's studies thanks to telkom. My dad who runs his business's admin from home has not been able to send invoices or print any because we use a wifi-based printer. he has also lost the oppertunity for new business that could add up to R30 000. </p> <p>My next move is to use a new ISP and I will do so as soon as I can.</p> <p> </p>