ISDN LINES NOT FIXED AND CANNOT ESCALLATE ALREADY
<p>I reported our Telkom ISDN lines *** and *** on 3 May 2016 and it was not completely fixed. It shows that they were reported again on 17 May 2016 and cannot be escallated as the faults must be older than 48 hours. IT IS! I need to escallate the numbers ASAP. Currently our lines are not working properly and only 2 ougoing calls can take place at any one time. This never used to happen before. How am I going to get this fixed ASAP?</p>
Hi janice-holtzhauzen
Thank you for making contact with us and brining this to our attention.
This message serves as confirmation that your query has been escalated to dispatch. We have generated the following reference for the request for urgent tech support: ESCALATION - REF NO: 862187
Interaction ***
Regards
Keagan
Telkom Social Media Team
Hi janice-holtzhauzen
Thank you for making contact with us and brining this to our attention.
This message serves as confirmation that your query has been escalated to dispatch. We have generated the following reference for the request for urgent tech support: ESCALATION - REF NO: 862187
Interaction ***
Regards
Keagan
Telkom Social Media Team