Is this true, no one can help at Telkom?

Ongoing query since May 2019, still not resolved. Portable phone set for my house prepaid landline, ***. Previously, Telkom customer services were telling me it is on order, and was pending delivery. Later i was advised to go to my nearest outlet of Telkom. I went to Springs Mall branch. That was early June 2019. Was kept waiting, and when i enquired from that Telkom outlet, i was told in September 2019 to pay R220, which i did. But still no delivery.Have lodged many complaints, to no avail. I was later called by Tshepo from the 012 number of Telkom,(i presume ,this is in Tshwane office, who promised to follow matter up for me to resolution, nothing has happened since October 2019. I went back to Springs Mall branch, Lerato,staff member that has been helping me with issue, now tells me my problem can never be solved.I asked whether i can have a name of person to escalate issue to, she says other than herself and Tshepo, nobody can help me. I find it hard to believe that in the whole of Telkom no one else can solve this, whatever their problem is. I also asked whether Telkom can refund my R220, and let me forget about keeping my house land line, because, to this date Telkom, is failing to help me. Lerato, from Springs Mall branch said, that cannot be done, because they have loaded the money on my line. The line that i am not able to use due to non-deilvery of the portable hand set? Is the Ceo of Telkom, Mr Maseko, listening somewhere or reading this? I need your intervention, i have been shunted around enough. Please help.