Is this the how telkom contracts work?
I have been using a land line for a few years and recently ordered my first phone contract from telkom.
After their online application they contacted me over the phone to do the application again which was successful where afterwards they debited the first month's fee.
After a few days I received a sms telling me that the order was in process but their stock was delayed and they were prioritizing delivery. They ended it with "Further updates to follow" which never happened.
I contacted their support just to hear that there is no current order on my ID/account... and not on one sms/email I see any order number.
How am I suppose to follow up when I have no reference.
Help me please.
Helpful (0)
Replies (1)0
Replies (1)'s updateReviewer Update
27 Aug 2018, 13:38Good Day Ilhaam,
16 days have gone by without any further feedback/communication.
I have tried working through your 10213 number but no one can help me.
Everyone has another story - but I still have NO reference number for my order.
All I want, is my order number + an expected date of delivery - which shouldn't be so hard to provide. A debit order has gone through on 3/8/2018 and I received a "Further updates to follow" on 6/8/2018.
How long should I wait? A full month? If this is the case I want to cancel my order... but can not as I have no reference.
Please get back to me as soon as possible as I will keep bothering someone until I am helped.
Regards,
Dieter Baumann
's update27 Aug 2018, 13:38
Reviewer Update
Good Day Ilhaam,
16 days have gone by without any further feedback/communication.
I have tried working through your 10213 number but no one can help me.
Everyone has another story - but I still have NO reference number for my order.
All I want, is my order number + an expected date of delivery - which shouldn't be so hard to provide. A debit order has gone through on 3/8/2018 and I received a "Further updates to follow" on 6/8/2018.
How long should I wait? A full month? If this is the case I want to cancel my order... but can not as I have no reference.
Please get back to me as soon as possible as I will keep bothering someone until I am helped.
Regards,
Dieter Baumann