1 reviews | Active since Feb 2017
Is this how Telkom **** customers to meet budget?
<p>A Telkom Telemarketer contacted me regarding wireless pocket Wi-Fi ****le with GB Wi-Fi per month for R99 per month. So I said yes as it sound like a good deal. </p> <p>When I received the ****le it had no reception. Telkom told me it would take 48 hours for the simm to be activated. Well two weeks later I still did not have any reception in Oudtshoorn, Western Cape.</p> <p>After a few days of phoning them once a day, I got hold of a lady that had a bit of knowledge and she picked up that Oudsthoorn does not have LTE coverage, but I was brought under the believe that this is a 3G ****le and not an LTE. Telkom listened to my conversation with the telemarketer and found that the telemarketer did not check for coverage. What is the use of a LTE ****le if only maybe 10% of South Africa has LTE coverage?</p> <p>Telkom then phoned me again on 17/01/2017(about another two weeks later) and told me that they will arrange for the pick-up of the ****le from me and then they will credit me for any debits made. In the mean time they started debiting my account, and not the R99 as advertised, but the first debit was for R228.53 and the second one R124.50. How can Telkom deduct premiums for contract breach on their side?</p> <p>This is nearly a month later and nothing. Telkom obviously now awaits my phone call to them, to ask very politely what is the way forward and for how long do they intend to debit me for a service I do don’t use or cannot use.</p> <p>The last case number I recieved was on 10/01/2017 - ********** 8.</p> <p> </p>
Good day John,
Please note that your query has been sent to our Retentions team to help with cancellation, feedback will follow.
Your reference number is ***8.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Good day John,
Please note that your query has been sent to our Retentions team to help with cancellation, feedback will follow.
Your reference number is ***8.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Good day Telkom,
I am still to recieve my refund for moneys deducted for this product that I could not use due to the fault of Telkom. This is now month 7 from the first deduction was made from my account. I expect the refund with interest. So Telkom, the longer you take to pay back my refund, the more refund (interest included) I expect. Also do not send me sms's to phone you telecentres as this is useless.
Good day Telkom,
I am still to recieve my refund for moneys deducted for this product that I could not use due to the fault of Telkom. This is now month 7 from the first deduction was made from my account. I expect the refund with interest. So Telkom, the longer you take to pay back my refund, the more refund (interest included) I expect. Also do not send me sms's to phone you telecentres as this is useless.
