Is this acceptable service from Telkom

I visited the Westgate branch too upgrade my phone reason being when I phone in too the Telkom call centre nobody at the call centre could assist me in upgrading .So I visited the story after being irritated by the call centre for not being able too assist over the phone .The lady who assisted was very friendly and helpful.And said I she would have too do a request for my contract.She said I should visit Thursday just too get a update .I visited the Friday and still nothing had happen regarding this request so I left .So I phoned in too the call centre too try and find out why nobody has as yet work on my request the lady who assisted me said the request takes between 48 hour and 72 hours but she was not listing too my request so I got irritated and asked too speak too a manager ( Who according too the lady who assisted me was busy on another call and she would phone me back after she was done ) Its Monday I am still awaiting too be phoned back by the manager ... Is this acceptable service from Telkom too a costumer ?<br>