Is there someone attending to my case?

Some ********** app**** for Telkom services using my personal details. I was surprised to see money deducted from my account, I contacted Telkom the very same day, 32 March 2021, I was advised to go to police station for an affidavit stating that I didn’t have any business with Telkom someone used my details **********ly. The information was submitted the very same day.

To my surprise, on the 15th of April 2021 money was deducted again from my account by Telkom double the amount of what was deducted on 31 March 2021. And a message about receiving payment and restoring service was received from Telkom. I contacted Telkom through an email, to date no one bothered to reply back even to the email that I forwarded an affidavit.

To my horror surprise, I received this message today: Dear Customer.

Kindly note that due to non-payment your account *** is in Collection and your service has been suspended. To restore your service, please register or log onto Telkom website to make payment. Please do not reply to this Email.

Regards, Telkom SA

What surprises me is that Telkom changed the reference number when deducting money for the second time, because they would not have been able to deduct money from my account had they used the same reference number.

Can they please explain to me what nonsense is this? I mean I’ve lodged a case with them but instead of working on it they continue to deduct money from my account and send me messages for something I have made them aware that I am not responsible. Reversing money from my bank has a negative impact and I’m being charged for reversing something that I have reported to them that it’s a *****...what more do you want me to do Telkom hee?