Is there anyone at Telkom willing to help

Telkom<br> <br> I went in to the Telkom store in Shelly Centre to upgrade my contract. Everything was approved but I were not able to pass all the security questions due to me having my own business I've bought phones for my workers, but could not remember all the telephone numbers. <br> <br> I've phone to ask for the customer care email, but they don't want to give it to me. I've chatted to Oscar on line, they cannot assist with anything upgrade related, he revers us back to the store & when I asked for the customer care email address he cut the chat. I've gone back to the store, all they say is they will resubmit. The store never answer their phones. All I want is to find out how far my upgrade process is.<br> <br> I pay my account on time every month all I need is for someone from Telkom to help me to upgrade.<br> <br>