Is there a word for the service Telkom provides?

I cancelled my line 31/05/2018, online and made a screen grabs which I also emailed to Telkom. Both email addresses bounced. I however got a response back with a reference number - presumably from the online cancellation. I signed on to the system which also showed me the process was underway.

Satisfied that I've done my part I was out of the country for 3 weeks.

I ignored June's bill expecting the final bill to indicate the line is terminated. In July I received a bill with no indication of cancellation. I phoned Telkom (Spoke to Busisiwe and Nonjabulo - 26/07/2018). After not knowing what I was talking about and asking me for an email confirmation which I provided, they promised to "escalate" the process.

Happy that I'm finally going to settle this matter as the two ladies where both very professional, I filed the correspondence.

Low and behold a month later I received an escalated bill. Expecting the final statement and not this escalated total I realised nothing was done and called them again, just to hear Mweb has not cancelled by adsl with Telkom. (Note that mweb was cancelled the same time as I did my Telkom line for which I received ample communication and no further bills than my last invoice). I phoned Mweb and was informed that Telkom REJECTED the cancellation, but Mweb will ensure it is submitted again. I received a confirmation from Mweb that the line wasn't working any longer and that "the line is not active" and "line on Telkom's side did not exist" . None of these two companies bothered to inform me of this matter.

I mailed this confirmation with a reference number to Telkom where I spoke to Nandi (29/08 ) who promised that she would log a dispute and process the cancellation.

28/09 I phone Telkom AGAIN as I received yet another escalated bill. I spoke to Nicholas who I initially asked to tell me what the total sum of my bill was and what they would do to people like me being outstanding for so long. He said customers are handed over for debt collecting after three months. I explained for the third time what the situation was, including the mweb debacle. On my question of how long the cancellation is still going to take said it's a one month notice. I kid you not, go listen to the recording from 14:28.

I phoned mweb again, because he insisted that the line was not given back to them. After receiving another confirmation from mweb I spoke to Lucas 15:30 that afternoon, gave him the reference number of the confirmation and hoped for something eventually happening. Reference ********** 14A

No it is not finished yet. I received my October statement R912.98 due 31 October.

I phoned Telkom again (18/10)and spoke to Nalundi who said she will escalate the cancellation and log a dispute. I immediately demanded to speak to a supervisor or manager.

That person was Phinda. She said she'll follow up and look up and I don't know what else. I said she did not need to follow up or look up anything. I can give her all the information, names and times. I asked for (in writing): - my line to be cancelled with immediate effect - charges reversed (I was charged interest too) - promise in writing that I will not be given over for debt collecting - feedback why after four months and 7 employees my line is not cancelled

Lie nr 1 for the supervisor: When asking when my line will be cancelled she said it is already cancelled. I said that's funny as I'm talking from the line as we speak). Lie nr 2 from the supervisor: I will receive this email the moment she's back in her office. Still waiting.

I've been speaking to a couple of people and I know in person about three other customers also having similar problems with Telkom.

I will continue to speak to people about Telkom and absolutely discourage them from ever buying any product from them. They could not take responsibility for the bad service I got from them in 26 years I had my landline and they sure enough cannot even cancel a line. Pathetic!