Is there a minus 10000 star???

Item: Telkom
Rating: 1

Ok so here it goes... I went and took out a cellphone contract for my father in law on my name at the Telkom Shop at Menlyn Mall. He previously had a prepaid number which we simply wanted to be migrated to THE NEW CONTRACT phone. So the chap behind the pc said no problem and off he went doing what even my kid can do on a pc... After a while he said it should take up to 72hrs for the change to take place. This was beginning of January some time. A week later I phone the call centre to follow up, to no avail they then said that they would be logging the issue and relevant parties would take care of the migration of the numbers, that too would take 72hrs... Another week passes I end up at the Menlyn branch yet again to do an inquiry regarding the Number Change. They then changed ownership of my in laws number to my name then sent the stuff away again to a place far far away (where very few people apparently work)! So another 72hrs gets added to the clock, like usual non the less. So yet another week passes, I call the centre again, only to be told that the case has since been moved to yet another department and it would take another 72 freaking hours... So the good citizen that I am, and I so love driving after Telkom to sort out sh#t I then popped in at the Kollonnade Branch on the 5/3/17, only to have myself verbally expressing my total disbelief in how pathetic Telkom really is when it comes to Customer Service, if such a thing actually exists. The lady went onto my profile, called over another woman to have a look, they chatted and guess what her reply was. "Well Sir your migration is being looked into according to the system, it should take 5 working days for it to be sorted, please jot down your details and I will get back to you on Monday 6/3/17 with updates regarding the migration". Okay so here we are again, on the 12/3/17 I buzzed the call centre, to have a decent chat to the lady that answered, I had asked to speak to her manager or whomever was possibly the most senior person at that stage (Nolatando team leader.....)-(something in that respect) in order to get across the point that I am absolutely gatvol and want this matter to be escalated! She said she would making a note on the system that I am yet again doing an enquiry regarding the migration of a damn prepaid number to a contract number! So my burning question is HOW MANY *********** PEOPLE DOES IT TAKE IN ORDER TO ATTEMPT AND CHANGE A MIGRATING NUMBER??? And the answer is non I would hope because guess what IT STILL HAS NOT BEEN CHANGED... ***!!! Can you honestly tell me that you dish out products left and right but the after care of the customers means so little. It ****** pathetic man. Skip a payment and you actually hear from someone but when you ***** and moan then it simply gets brushed aside. Will this number change (migration) perhaps take place while I am still alive??? Or can I ad it to my Will for the next poor ******* to try and sort out. For f#ck sakes man its ****ing a person off! You see I promised myself I would not cuss and now look at this sh#t...!!!!!!!!!!!!!!!! So if someone could possibly maybe if you really want to get back to me regarding this problem. You know how to get hold of me. Your one and only "FRUSTRATED" #tiredofthis**** #useless

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