Is that is what you call customer service? Useless n time wasters

I’m well aware that your network is ****. But your service too no. I have soo many issues with you guys but I decided to let it slid, but today topped everything. I went to Telkom store in wonderpark trying to do a swim swap, after being attended to after 45min I’m being told I need to have my proff of resident, an I’d is not enough I went to the bank but it was closed n the atm was offline. I went back to the store and informed Sikelelwa the consultant who was there I can’t say helping as that was not done. She again said she can’t help without. Whilst I called Telkom prior to coming and never informed that I need any documents to present at the store. I again went to find the prof of res. After a while I got it and went back to the store waited but promised I won’t wait, horsy.!they won’t be able to do a swim swap for me as my account is in arrears. Being their fault again that they didint debit the money. When asking for a superior Lambert makova is the store manager non in a store on a month end Weekend wow. With the bad service you gave people. I had to buy data cash in order to keep going in the mean time until they decide to debit the money. The store closes at 17:00 but the door closed at 16:45. I need my account sorted soon. I make sure I pay you guys so I don’t need to be coming to your store and be waiting my time. I’m not gona be comin to the store on Monday and not finding that my account is not sorted as I need my sim. I need my money back that I purchased the 1 gig with. I want my full data in my sim as I had not I send any of it before I lost it.