Is telkom trying to **** its customers.

20 months ago, after copper wires were ******, I was told by Telkom that they will not be replacing them and that I need to migrate to LTE. I did this. 2days ago on the 14th of April 2021 I get a call saying that if I don't pay R1007 I will be handed over to their lawyers. This amount apparently is for the cancellation of my account.

My issues are: 1) Why wasn't I told about this at the time? 2) I never cancel or reverse any debits so why wasn't the issue resolved then. 3) No one contacted me about this until 2 days ago and finally 4) I am still with telkom, I did as instructed by them. I currently have 5 contracts with them. All of which are being debited monthly. So where did this money come from?