Is Telkom still alive ? ? ? ?

<p>On the 13th of June I posted the following :-</p> <p>"Unknown charges slapped onto account</p> <p>My telkom line, with ADSL services, is costing me in the region of R500 per month and has been fairly constant for the last five years. Upon receiving my Telkom invoice today I noticed that a cost of R440, for "Airtime transfer" and a cost of R457 for "Once off data bundle transfer" is all of a sudden slapped onto my account - of these two transactions I know absolutely nothing - in fact, as a 66 year old person I do not even know how to do this and why it should be done. Please investigate as a matter of urgency and advise accordingly."</p> <p> </p> <p>I was informed, by Noleen, that the matter was referred to the Billing Department.</p> <p>When after six days there was still no feedback from the "Billing Department" I posted yet another complaint - regarding the same matter which read :-</p> <p>"Promises, promises - but nothing else</p> <p>Six days ago I published a complaint and even though a reference number (AI ********** ) was received from Noleen (Telkom Social Media Team) stating that the query has been forwarded to Telkom's Billing Team this seems to have been the "end of the road" regarding my complaint because there has been absolutely no response from the latter. Given my experience it is, I suppose, no wonder that there are more than 51 000 reviews for Telkom on this site - predominantly bad experiences from customers all over the country.</p> <p>Is there ANYONE in Telkom who can actually do something about a query and not just shove it from desk-to-desk thinking - "Now I've done my job - now it somebody else's problem"? You are giving your company a BAD name and tomorrow there may no longer be a company to provide you with work because such *********** people are simply not tolerated in private industry!"</p> <p>Once again, the very same Noleen (Telkom Social Media Team) that the matter was still with the Billing Department but the matter has now been escalated - escalated to what I do not know because yet another three days later and there is still no reponse from anybody in Telkom.</p> <p>WHAT NOW ???????????????????????????????????????????????????????????????????????????</p> <p> </p> <p> </p> <p>"</p>