Is Telkom remotely interested in my custom?

Cannot believe the inefficiency of this organisation. App****, on 12 March, on their website to have my service moved from Pietermaritzburg to Gordon's Bay, by 1 June 2016. Received a service number *** on 12 March, saying I would be contacted. On 4 April I, eventually, managed to get through to someone at Telkom. I was promised contact. Nothing. Called again on 5 April. Spoke to Ayanda, who again promised contact. Still nothing. Do I now give up, and explore other options? <br> <br> I haven't got the energy to deal with atrocious service like this.