IS TELKOM REALLY A COMMUNICATIONS SERVICE PROVIDER??

Trying to communicate with Telkom is an extremely challenging and frustrating experience. I have had an ongoing query with them since June 2017. After sending numerous e-mails and making numerous phone calls, I was provided with the complaints department's e-mail address ********** I spend at least half an hour explaining my frustration and attaching e-mails, statements and case reference numbers only to receive the following non-delivery report:- "Delivery has failed to these recipients or groups: ********** The recipient's mailbox is full and can't accept new messages at this stage. Message therefore not delivered. Please try resending this message later. [Telkom SA SOC Limited. Registration nr : ***]" I then proceeded to their website to "Get Help - Let us talk!" to be advised that "This service is unavailable"!!! Where to from here????