Is Telkom ****mer or not?

For Approximately 5 days now I have been having problems with telkom service, I have 3 contracts with them, 2 are wifi contracts.

with non of my contracts have I been able to access the net or any other net based sites, I can also not make phone calls.

now the point of my review is that I have tried to contact telkom to have the problem looked into, everytime I get through they want me to check my device setting, the more I tell them that many people in the community is complaining the more they want me to change my devices settings, including a wifi router that has no settings.

I eventually got through to the technical support and logged a call for then to investigate. they said it will take 72 hours to attend.

in the meantime I am unable to use what I am paying for, this includes data that telkom will ***** at the end of the month because I never used it, and yet it's telkoms fault I can not use it, but I must still pay for data they preventing me from using and then taking at the end of the month.

HOW IS THIS NOT *****???