1 reviews | Active since Aug 2016

20 Sept 2016, 14:35

Is Telkom having financial problems?

<p>Because they keep on trying to get me to pay for a service I didn't have. They have now handed me over to Debt _ IN for collection. This is after they have sent me numerous text messages threatening to blacklist me, and after I phoned them and sent them emails to explain the situation.</p> <p>OK, here's the story.</p> <p>November 2015, I sent them an email reqesting them to cancel my service end of December 2016. I sent them all the necessary documents. I received notification from them that a representative would contact me shortly (which never happened). End of December I paid my final bill.</p> <p>Beginning January 2016 I checked and found that my service was not disconnected. I phoned Telkom and they assured me that they would attend to the matter immediately. </p> <p>Now I keep getting accounts for January 2016 whn I did not even make use of there service.</p> <p>the last email I sent them regarding this matter was</p> <p>to: "Joyce Krige (JW)" ********** />date: 29 August 2016 at 11:12<br />subject: Re: Emailing: Telkom acc ********** 60001</p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply21 Sept 2016, 09:42
Official

Good morning johan-niemandt-genealogy.

Thank you for making contact with us. Our consultants will look into this matter and advise. Please e-mail us with your ID number as well.

E-mail address: ***
S
ubject line: AI***

Apologies for the incovnenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

's update29 Sept 2016, 08:12
Reviewer Update

Typically Telkom, 8 days and no response from them. Do you have a minus 5 star rating?