IS TELKOM FOR REAL?

I was advised by the sales people that my service would provide me with a capacity of 10mb/s and that I would pay approximately R790 per month. However on my statement it reflects 2mb/s and the subscription amount is more than R1000 per month. There is a clear discrepancy.

I have been raising this issue for about a year now, via numerous emails, telephonically, on the Telkom website and on the mobile app. Zero results.

Is Telkom for real? After a full year of raising this issue, Telkom is either unwilling or unable (or both) to resolve my enquiry. I have asked on numerous occasions for this matter to be escalated to higher authorities but nothing I’ve tried seems to work. I have spoken to so many Call centre agents and their supervisors over the past 12 months that I’ve lost count. Many false promises have been made that my problem would be resolved and that I would be refunded, but all turned out to be lies because nothing changed. In the meantime I am threatened with suspension of the service if I don’t pay the inflated bill every month for this sub-standard service. Is Telkom for real?

This is so ********* and demonstrates a lack of integrity by such a big brand - totally unbelievable. Absolutely no interest in the client. How can you demand money from a client each and every month whilst knowingly failing to deliver value for that money? Is that even legal? And where are the organizational values, vision, mission statement and promises of customer service? Probably printed in a beautiful brochure and and colorful posters and looking very nice for the world to see. Totally meaningless words. This is the behavior of ‘Con Artists’. Hipocracy at its best - shame on you Telkom.

Is there no competent, efficient and ethical individual at Telkom who is willing to resolve my problem? What do I need to do in order for this to happen? What will it will take in order for someone there to pay attention? My goodness this is such a useless corporate citizen.

Pull yourself towards yourself Telkom - sort out your mess and stop ripping me off please!!!! Our country doesn’t need any more *******ion with no service delivery.