Is telkom crumbling?

Try run your business when your lines have been down for a week! We have a fault report reference number that has confirmed ZERO progress. What is the solution? Insurance covers business interruption - loss of profit, do we claim from our insurance and let the insurance company legally recover the costs from Telkom? Maybe we should take up the fight and set a precedent for business client who are reliant on their Telkom lines to do business.... lets see how we go!