Is telkom bias towards women ?

My mum was owed some money from telkom when my dad passed away We have been to the telkom store in Phoenix plaza about 7 times now at our own cost Reference number after Reference number and many empty promises later we are still not helped Called the manager - Tami, who said he will call back in a minute More than 24 hours later we are still waiting for this minute. Very disappointing Our family has been with telkom for many years and this is the very first time approaching them for help and has been made out to be fools to keep going to the store and then promised that the money will be paid out ,it's been 4 months and still nothing . Maybe because my mum is old ? Or because she is a widow that this service finds her to be less important than other clients Or is it that telkom services as a whole is pathetic ? Hoping that this review will help other women in the same situation This service is very unhelpful and bias in my opinion