Is Telkom a ****?

I app**** for ADSL unlimited internet and cancelled. Installation took Telkom longer than 3 weeks to install the ADSL line and router. Telkom took 3 months to return my R700.00 deposit that should have been 48 hours. I moved and reap**** on the 10/04/2016 at the umhlanga gateway mall branch. Telkom installed my ADSL router/internet on the 14/04/2016. From the date of installation to 18/04/2016 I have had no internet after the whole installation process took place. Technical department said everything will be working after 2 hours of the installation. I used 100 rand airtime to resolve nothing. After the 2 hours of installation I have been on the phone with them every day until 18/04/2016. Spoke to the supervisor from Telkoms sales department to get my Tin number to log on and have internet conection. He said its back office that deals with the Tin number and will phone them and get back to me with it resolved, first thing he will do, 3 hours later no responce.Telkom gave me incedent report numbers that doesn't help, Telkom mixed my landline number with an older client that said its suspended whiles querying my ADSL line. My Telkom account number is ***. I work from home.