Is Telcom now also in a state of collapse, Should more executives need to be retrenched or fired

Can anyone please advise me why it is so difficult for Telcom to manage and repair their bad/Poor service to a long standing customer. It takes forever for their technical department to ANSWER their phones then after extensive interrogation ones fault is not resolved . You are told or transfered to" Do messaging" to receive your incoming mail, and that now appears to be Telkom's solution to THEIR problem. An error code of 0x***0 and 0x***8 is displayed and absolutely nothing is done to further resolve this issue