Is service something of the past?

Can one describe service as pathetic if there is now service at all? On the 10th of July I've app**** for a Telkom landline look alike at the Centurion branch. The same evening I were informed I need to pay a deposit. I decided to pay online but I did not have a telephone or account number to use as reference. So I've decided to go to the Menlyn branch for assistance. There I were told that since Centurion made the mistake and have not given me the correct info I need to go back to them. Eventually I've succeeded in paying the deposit. Since then I 've been waiting to have the line activated. At the Woodlands branch they informed me everything on the system are in place, I need to wait. At Centurion and Woodlands and even the call centre everyone is friendly but unfortunately I do not consider friendliness alone as an efficient service to me as a customer. Almost two months later and I am still waiting. After several calls I were told on Thursday morning that the line will be activated by close of business day. Close of business day came and went, still waiting. I am considering cancelling the application but have serious doubts if I'll ever receive my deposit back.