*** IS MY FIBRE

My fibre has been soft locked… my Telkom app (recommend user friendly) says I have a R0.00 outstanding balance. So my question is “why have you soft locked/ blocked my fibre?” I have contacted the accounts department and requested assistance and no invoice has been sent via email and no call back has been received. You guys are less than useless. If it weren’t for the fact that I’m forced to use your pathetic network due to living in a gated community I would literally choose anyone else, even more expensive service provider. At least I would get service. I never had this problem from Afrihost!