IP
Irene P

1 reviews | Active since Jun 2014

30 Jan 2018, 12:37

Is it worth it?

We have been waiting since end October last year for Telkom to install our Wifi and landline. A week and half back my husband went to Telkom in our area; and they had excuses why they haven't done it yet; but promised us Sunday or Monday (28 - 29 Jan) they will come to do the installation. We were under house arrest for 2 days waiting for them; but nobody came or informed us. Today; the whole morning I tried to phone our Secunda branch and when I somebody finally answered he requested that I get the CDS order number from the Number 10213. I phoned them several times and waiting for very long periods but nobody is answering the phones. I just wonder what happened to Customer Service.

0
Replies (2)
Telkom
Telkom's reply21 Feb 2018, 08:26
Official

Hi douglai,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

IP
Irene P's update21 Feb 2018, 08:37
Reviewer Update
Thank you very much Launa. It was on my husbands ID Number: ***. 5 Kudu Street Secunda. Our contact details are *** / 079 881 1984