Is it Telkom or Helkom?

<p>I don't know where to begin, as Telkomhasn't made an effort to resove this.</p> <p> </p> <p>My line was suspended on the 22nd of November due to me failing to make payment. I then went and made full payment on the 24th of November, also paying forward for the month of December.</p> <p> </p> <p>The line was never reactivated, so I made a call on the 27th of November, where I was told that the line is faulty and that a technician will be sent to resolve the issue. The technician ONLY came on the 4th of December, where I was told that my router is faulty. I went to the Telkom store in Cresta to go and replace my router the same day, where I was told that they are out of stock. I was called on the Tuesday to come to the store, because they have stock available – when I got there, there was no stock. The next day I went to the Alberton City Telkom store to sign a contract, and get a new router, as I was a month-to-month customer. Upon completing the process, I was told that my line is still suspended!!! Today it’s the 7th of December, and I’m still without internet.</p> <p> </p> <p>Is this how all the customers get treated? Will I get ANY assistance???</p>