SW
Susie W
1 reviews | Active since Dec 2015
06 Jan 2016, 17:03
Is it possible to CANCEL a Telkom line?
I have been trying for 5 weeks to cancel my Telkom Business landline. I have emailed [Email Removed] a total of 37 times and I have not had a response, not even an automated response.<br> I have tweeted, reported it to Hello Peter before, I got no response back. I phoned 10217 at least 20 times. There is no option on 10217 to cancel a line. I spoke to the accounts people, they say there is no cancellation department. I have been to a Telkom Direct Store. Nothing. SO, how does a person cancel their Telkom Business landline?
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Replies (1)Telkom's replyOfficial
07 Jan 2016, 11:35Hello livealot,
Thank you for your post again,
Please be advised that your cancellations request (ceased order ***A) is still with our Cancellations team and feedback will be provided.
Your reference number: SM178091
We sincerely apologise for any inconvenience caused.
Regards
Lindani
Telkom Social Media Team
Thank you for your post again,
Please be advised that your cancellations request (ceased order ***A) is still with our Cancellations team and feedback will be provided.
Your reference number: SM178091
We sincerely apologise for any inconvenience caused.
Regards
Lindani
Telkom Social Media Team
Telkom's reply07 Jan 2016, 11:35
Official
Hello livealot,
Thank you for your post again,
Please be advised that your cancellations request (ceased order ***A) is still with our Cancellations team and feedback will be provided.
Your reference number: SM178091
We sincerely apologise for any inconvenience caused.
Regards
Lindani
Telkom Social Media Team
Thank you for your post again,
Please be advised that your cancellations request (ceased order ***A) is still with our Cancellations team and feedback will be provided.
Your reference number: SM178091
We sincerely apologise for any inconvenience caused.
Regards
Lindani
Telkom Social Media Team
